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Our Mission & Vision

Our mission is to continually develop our service to meet and exceed customer expectations and contribute to the success of the University through the provision of timely, consistently high quality and professional IT support at every customer contact, underpinning the University's strategic plan.

We achieve this through:
  • Delivering a proactive, knowledgeable and reliable service at first point of contact, offering advice and support for centrally provided IT services
  • Offering a variety of contact methods to suit our customers needs, including telephone, email, self-service and in person
  • Supporting and developing our staff to ensure we deliver an excellent quality service
  • Working with stakeholders to understand the needs of our customers
  • Continually developing and improving our services and processes
  • Taking positive action to  maintain a high level of customer satisfaction


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